| help
and information |
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| what
payment methods are available?
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From Australia
and UK we accept
payment by the following methods:
PayPal
- If you have a PayPal account or wish to pay by credit card via
PayPal (Visa/Mastercard), please select - Payment Option A: Paypal
Option in the shopping cart checkout. PayPal offers a secure online
SSL (Secure Socket Layer) payment method.
Visa/Mastercard
- We also accept secure online credit card payments on our website
using the latest encryption software available - SSL (Secure Sockets
Layer). Please select - Payment Option B: Credit Card in the shopping
cart checkout.
Personal
Cheque/Postal Money Order - (Australia only - UK customers
see below) If you wish to pay by this method, please click on
the button "Pay Offline" in the shopping cart page and
enter your details. We will then email you as soon as possible
(usually the same day) with the total cost of your order.
EFT
into our bank account (Australia only). Online
banking makes this a quick and easy option. Please click
on the button "Pay Offline" in the shopping cart page
and enter your details. We will then email you as soon as possible
(usually the same day) with the total cost of your order and our
EFT banking details.
Cash
by Registered Post (AUD$, GBP£, US$ or Euro € are
OK, but notes only please, no coins.) If
you wish to pay by this method, please click on the button "Pay
Offline" in the shopping cart page and enter your details.
We will then email you as soon as possible (usually the same day)
with the total cost of your order.
UK
Agent: We also offer an exclusive money-saving service
to our customers in Britain. UK- based customers can make payment
direct to our agent in England by personal cheque/postal order
or cash, avoiding bank charges and postal delay. If
you wish to pay by this method, please click on the button "Pay
Offline" in the shopping cart page and and enter your details.
We will then email you as soon as possible (usually the same day)
with the total cost of your order.
Email us for more details of this special service
From the USA
and the REST OF THE
WORLD
we
accept payment by the following methods:
PayPal
- If you have a PayPal account or wish to pay by credit card
via PayPal (Visa/Mastercard), please select - Payment Option
A: Paypal Option in the shopping cart checkout. PayPal offers
a secure online SSL (Secure Socket Layer) payment method.
Visa/Mastercard
- We also accept secure online credit card payments on our website
using the latest encryption software available - SSL (Secure
Sockets Layer). Please select - Payment Option B: Credit Card
in the shopping cart checkout.
Cash
by Registered Post (AUD$, GBP£, US$ or Euro €
are OK, but notes only please, no coins.) If
you wish to pay by this method, please click on the button "Pay
Offline" in the shopping cart page and enter your details.
We will then email you as soon as possible (usually the same
day) with the total cost of your order.
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| credit
card security
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| All credit cards numbers
are encrypted
using 128 bit
Secure Socket Layer (SSL) with an international security certificate
supplied by Thawte.
Plastic Passion does not store your card details on its server. |
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| explanation
of gradings and abbreviations
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Where
two gradings are shown, the first grading always relates to the
sleeve and the second to the record/CD. Unless noted otherwise,
all CDs come in jewel cases with original inlays.
Where only one grading is shown, this always relates to the record/CD |
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| Abbreviation
Codes |
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| D/LP |
Double
LP |
SDL |
Sticker
Damage on Label |
| PSOL |
Promo
Sticker on Label |
C/C |
Cut
on Corner of Cover (Indicates Deletion) |
| G/FLD |
Gate-Fold
Sleeve |
C/P |
Hole
Punched in cover (Indicates Deletion) |
| N/C |
No
Centre (45s) |
SDC |
Sticker
Damage on Cover |
| PS |
Picture
Sleeve |
WOF/BC |
Writing
on Front/Back Cover |
| Promo |
Promo
Details Printed on Label |
W/L |
White
Label (Promo) |
| NPSOZ |
Not
Issued with Picture Sleeve in Australia (45s) |
G/SPSOC |
Promo
Details Embossed In Gold/Silver Print on Cover
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| WOL |
Writing
on Label
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| Gradings
Codes |
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M |
Mint |
Unplayed
- As new |
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EX |
Excellent |
Record/Packaging
is very clean and shows no visual or audible defects |
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VG |
Very
Good |
Minor
scuffs and light scratches. Plays very well but some surface
noise is apparent. |
| +/- |
Slightly
Better or Worse |
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| how
much will postage cost me? |
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| Your
exact shipping and handling cost will appear in the Shopping
Cart after you enter your address (before entering your credit
card details)
The
postage cost will then be calculated on the total weight of
your order and depending on whether your address is within Australia
or overseas.
If
you prefer to know the exact shipping costs before paying by
credit card please select the "Inform me of total cost
before shipping" button in the checkout area).
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| What
is your returns and refunds policy? |
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| If
your order reaches you damaged or incomplete, or you are not happy
with the condition of the items as described on our website, please
contact us within
30 days of receipt.
You
must contact us for an authorisation to return the goods first.
No goods will be accepted without this authorisation. We regret
that shipping charges are only refundable if we have made an
error in the description of the goods we have supplied.
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| WHO
HAS TO PAY GST? |
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Please
note: 10% GST will be added to all orders shipped within Australia.
GST is a Goods
and Services Tax charged by the Australian Federal Government
on all sales of goods and services in Australia. All orders
sent outside of Australia are exempt from paying GST. |
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| how
can I check the status of my order?
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| Please
notify us via the message box on the contact
us page. |
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| how
will you ship my order? |
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We
pride ourselves on getting your order to you as fast as possible.
If payment is received between Monday and Friday, then your
order will almost certainly be mailed the same day. If payment
is received over a weekend then the order will be mailed on
the next trading day (usually Monday).
Within
Australia all goods are sent by Australia Post. Overseas orders
are sent by standard Australia Post airmail. Should you require
insurance/registration or any other shipping options, please
notify us via the message box on the contact
us page. |
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| lost
packages in the post? |
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| Please
note that all items to addresses outside Australia are shipped
by standard airmail post unless
you specify otherwise. |
Packages are
very seldom lost or damaged in the mail, but for
rare or valuable items, we strongly recommend insured
or registered post which is available to all countries for a
small fee in addition to the postage cost (see our Postal
Rates page for details). Please specify when making
your order if you require this
service. While we take great care packing and shipping your
order, we cannot accept liability for uninsured packages
lost or damaged in the post. |
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| collecting
website orders from our shop |
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| If you live locally or are visiting
Perth and wish to purchase items from our website, we will be
happy to see you at our Maylands store. During busy periods, however,
it is not always possible to process website orders while you
wait. Therefore, we would be grateful if you could email or phone
ahead of your visit with details of your order to enable us to
prepare it for collection. |
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Database, Search and Shopping
Cart by Rubietec - www.rubietec.com.au |
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