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help and information  
 


 
 
 
 
what payment methods are available?  
   

From Australia and UK we accept payment by the following methods:

PayPal - If you have a PayPal account or wish to pay by credit card via PayPal (Visa/Mastercard), please select - Payment Option A: Paypal Option in the shopping cart checkout. PayPal offers a secure online SSL (Secure Socket Layer) payment method.
Visa/Mastercard - We also accept secure online credit card payments on our website using the latest encryption software available - SSL (Secure Sockets Layer). Please select - Payment Option B: Credit Card in the shopping cart checkout.
Personal Cheque/Postal Money Order - (Australia only - UK customers see below) If you wish to pay by this method, please click on the button "Pay Offline" in the shopping cart page and enter your details. We will then email you as soon as possible (usually the same day) with the total cost of your order.
EFT into our bank account (Australia only). Online banking makes this a quick and easy option. Please click on the button "Pay Offline" in the shopping cart page and enter your details. We will then email you as soon as possible (usually the same day) with the total cost of your order and our EFT banking details.
Cash by Registered Post (AUD$, GBP£, US$ or Euro € are OK, but notes only please, no coins.) If you wish to pay by this method, please click on the button "Pay Offline" in the shopping cart page and enter your details. We will then email you as soon as possible (usually the same day) with the total cost of your order.
UK Agent: We also offer an exclusive money-saving service to our customers in Britain. UK- based customers can make payment direct to our agent in England by personal cheque/postal order or cash, avoiding bank charges and postal delay. If you wish to pay by this method, please click on the button "Pay Offline" in the shopping cart page and and enter your details. We will then email you as soon as possible (usually the same day) with the total cost of your order. Email us for more details of this special service

 From the USA and the REST OF THE WORLD  we accept payment by the following methods:

PayPal - If you have a PayPal account or wish to pay by credit card via PayPal (Visa/Mastercard), please select - Payment Option A: Paypal Option in the shopping cart checkout. PayPal offers a secure online SSL (Secure Socket Layer) payment method.
Visa/Mastercard - We also accept secure online credit card payments on our website using the latest encryption software available - SSL (Secure Sockets Layer). Please select - Payment Option B: Credit Card in the shopping cart checkout.
Cash by Registered Post (AUD$, GBP£, US$ or Euro € are OK, but notes only please, no coins.) If you wish to pay by this method, please click on the button "Pay Offline" in the shopping cart page and enter your details. We will then email you as soon as possible (usually the same day) with the total cost of your order.

 
credit card security
 
All credit cards numbers are encrypted using 128 bit Secure Socket Layer (SSL) with an international security certificate supplied by Thawte. Plastic Passion does not store your card details on its server.
 
 
explanation of gradings and abbreviations
   
 
Where two gradings are shown, the first grading always relates to the sleeve and the second to the record/CD. Unless noted otherwise, all CDs come in jewel cases with original inlays.

Where only one grading is shown, this always relates to the record/CD
Abbreviation Codes
 
D/LP Double LP SDL Sticker Damage on Label
PSOL Promo Sticker on Label C/C Cut on Corner of Cover (Indicates Deletion)
G/FLD Gate-Fold Sleeve C/P Hole Punched in cover (Indicates Deletion)
N/C  No Centre (45s) SDC Sticker Damage on Cover
PS Picture Sleeve WOF/BC Writing on Front/Back Cover
Promo Promo Details Printed on Label W/L White Label (Promo)
NPSOZ Not Issued with Picture Sleeve in Australia (45s) G/SPSOC Promo Details Embossed In Gold/Silver Print on Cover
WOL Writing on Label    
 
Gradings Codes
M
Mint
Unplayed - As new
EX
Excellent
Record/Packaging is very clean and shows no visual or audible defects
VG
Very Good
Minor scuffs and light scratches. Plays very well but some surface noise is apparent.
+/-
Slightly Better or Worse
 
 
 
how much will postage cost me? 
 

Your exact shipping and handling cost will appear in the Shopping Cart after you enter your address (before entering your credit card details)

The postage cost will then be calculated on the total weight of your order and depending on whether your address is within Australia or overseas.

If you prefer to know the exact shipping costs before paying by credit card please select the "Inform me of total cost before shipping" button in the checkout area).
   
What is your returns and refunds policy?
 
If your order reaches you damaged or incomplete, or you are not happy with the condition of the items as described on our website, please contact us within 30 days of receipt.

You must contact us for an authorisation to return the goods first. No goods will be accepted without this authorisation. We regret that shipping charges are only refundable if we have made an error in the description of the goods we have supplied.

 
   
how can I check the status of my order?
 
Please notify us via the message box on the contact us page.
 
 
how will you ship my order?
 

We pride ourselves on getting your order to you as fast as possible. If payment is received between Monday and Friday, then your order will almost certainly be mailed the same day. If payment is received over a weekend then the order will be mailed on the next trading day (usually Monday).

Within Australia all goods are sent by Australia Post. Overseas orders are sent by standard Australia Post airmail. Should you require insurance/registration or any other shipping options, please notify us via the message box on the contact us page.
 
   
lost packages in the post?
 
Please note that all items to addresses outside Australia are shipped by standard airmail post unless you specify otherwise.

Packages are very seldom lost or damaged in the mail, but for rare or valuable items, we strongly recommend insured or registered post which is available to all countries for a small fee in addition to the postage cost (see our Postal Rates page for details). Please specify when making your order if you require this service. While we take great care packing and shipping your order, we cannot accept liability for uninsured packages lost or damaged in the post.
 
 
collecting website orders from our shop
 
If you live locally or are visiting Perth and wish to purchase items from our website, we will be happy to see you at our Maylands store. During busy periods, however, it is not always possible to process website orders while you wait. Therefore, we would be grateful if you could email or phone ahead of your visit with details of your order to enable us to prepare it for collection.

Database, Search and Shopping Cart by Rubietec - www.rubietec.com.au