FAQ / Terms & Conditions

What Payment Methods Are Available?

PayPal.

Visa/Mastercard.

All prices are in Australian Dollars (AUD) and will be sold in Australian Dollars. Any rate of exchange differential and/or any additional fees and charges by institutions and/or parties other than Plastic Passion Records (including customs and local taxes in the destination country) will be the sole responsibility of the purchaser. We strongly recommend that anyone outside Australia who is purchasing products from Plastic Passion Records check with their local authorities to determine applicable charges.

All prices are inclusive of GST and do not include delivery costs unless otherwise stated.

Credit Card Security

All credit cards numbers are encrypted using 128 bit Secure Socket Layer (SSL) with an international security certificate supplied by Thawte. Plastic Passion does not store your card details on its server.

Explanation of Gradings and Abbreviations

Where two gradings are shown, the first grading always relates to the sleeve and the second to the record/CD. Unless noted otherwise, all CDs come in jewel cases with original inlays.

Where only one grading is shown, this always relates to the record or CD


GRADING CODES

M

Mint

 Unplayed - As new

EX

Excellent

 Record/Packaging is very clean and shows no visual or audible defects

VG

Very Good

 Minor scuffs and light scratches. Plays very well but some surface noise is apparent.

+/-

Slightly Better or Worse

 

 

How much will postage cost me?

The postage cost will be calculated on the total weight of your order and depending on whether your address is within Australia or overseas.

How can I check the status of my order?

Please notify us via the message box on the contact us page.

What is your returns and refunds policy?

You may return any item purchased from Plastic Passion Records within 14 days of delivery for a full refund if the item has obvious faults not described. Returns are not accepted if you simply change your mind.  All care is taken when packaging your items as we want you to receive your goods in the condition indicated. Please remember that unless stated you are buying second hand items, so there may be signs of wear. We do our best to describe the items correctly, indicating all faults.

We will pay the return shipping costs if the return is as a result of our error (you received an incorrect or defective item etc.). Please contact Plastic Passion Records via our Contact Us page for authorisation.

How will you ship my order?

We pride ourselves on getting your order to you as fast as possible. If payment is received between Monday and Friday, then your order will almost certainly be mailed the same day. If payment is received over a weekend then the order will be mailed on the next business day (usually Monday).

Within Australia all goods are sent by Australia Post.

Delivery of orders outside Australia is provided by Australia Post and no tracking or insurance is provided unless the purchaser selects an Australia Post delivery method that offers tracking and insurance.  This tracking and insurance will only apply for when the package is in the hands of Australia Post, for example when the package is in Australia.  Once the package enters another country and another postal service the tracking and insurance is dependent on the postal service that the package has entered.

The delivery of orders outside Australia is reliant on overseas postal services. Delivery time varies according to method of delivery, country of destination and destination postal services.  However, the purchaser should allow a minimum of 15 business days from the time the goods are despatched to receive the items.

Lost packages in the post?

Packages are very seldom lost or damaged in the mail, but for rare or valuable items we strongly recommend insured, registered post or tracking which is available to most countries for a small fee in addition to the postage cost.  While we take great care packing and shipping your order, we cannot accept liability for uninsured packages lost or damaged in the post but will provide as much assistance as possible in tracing misdirected items.